Hey hey Crystal Lover!
**Below is an abbreviated version of our Exchange and Refund Policies. You can find the full description in our Terms & Conditions found HERE.**
Once your order is confirmed, our Crystal Specialists get to work to ensure your new crystal beauties can be shipped with three business days (M-F) of payment! They carefully wrap your new crystal friends to make sure each piece is protected for safe travel!
All orders are shipped via USPS for the US and Canada. If you are outside of these areas, please reach out to us for an accurate shipping quote.
We appreciate you and want you to love what you purchase from us!! Some of the physical items we offer are natural stones and crystals and as such, variations/natural inclusions & formations should be expected. However, if an item is delivered to you damaged, please send pictures of the damaged pieces as well as a photo of the packaging to firstname.lastname@example.org within 5 days of delivery. Most items are insured through the post office and claims can be filed.
Please know we are not responsible for your shipment if your item is returned as undeliverable due to an incorrectly entered address or is unclaimed. You may request your package to be re-shipped to you once it has been returned, but an additional shipping fee will be applied.
We are happy to offer a limited warranty against manufacturing defects of jewelry for up to 30 days after delivery. If your item is defective, we will replace at no extra charge to you. To be eligible for a free replacement, you may need to return the defective item or provide detailed photographic evidence of the defect to email@example.com. No refunds will be given unless a replacement is not available.
SALE items are sold AS-IS and all sales are final.
Refunds for Physical Products. If you are not satisfied with your regular-price purchase of a Physical Product, please reach out to us within 5 days of receipt at firstname.lastname@example.org. Non-damaged returns are eligible for a refund or store credit minus shipping fees and a restocking fee if you contact us within 5 days of recipt. The restocking fee will be 10% for the first three orders returned. Any additional order returned will be subject to a 20% restocking fee.
PLEASE NOTE: Non-damaged, custom-made jewelry is non-refundable.
Refunds for Digital Products. WE HAVE A CUSTOMER SATISFACTION GUARANTEE FOR ALL ONLINE COURSES. IF AT ANY TIME, WITHIN 3 DAYS OF PURCHASING AN ONLINE COURSE, YOU FIND THAT YOU ARE NOT SATISFIED WITH YOUR PURCHASE, YOU MAY REQUEST A REFUND. Refunds will not be offered after 3 days. Once a refund is requested and approved, your access to the digital product will be revoked.
PLEASE NOTE: Guided Meditations are non-refundable.
If you opted for a payment plan for an online course (where available) and you do not request a refund within 3 days, you are required by law to complete the remaining payments of your payment plan.
We want you to be ecstatic about your stones and crystals and to be able to enjoy what they bring to you and your space 100%!
Thank you so much for spreading the crystal light!!